Frequently Asked Questions
How does TrueBlue Rewards work?
Choose between a Single Entry or a Monthly Subscription to participate in our exclusive members-only draws. Subscriptions offer enhanced benefits, including increased entries and exclusive rewards.
Who is eligible to enter the draw?
Participants must be at least 18 years old and provide proof of Australian residency. Entries are accepted from all states and territories, except South Australia (SA) and the Australian Capital Territory (ACT) due to licensing restrictions.
How do I enter the draw?
Select a tier that suits you:
- Single Entry Tiers:
- TrueEntry: $2.99 for 5 entries
- TrueSelect: $5.99 for 12 entries
- TruePlus: $9.99 for 25 entries
- TrueVIP: $19.99 for 50 entries
- TrueRoyal: $34.99 for 100 entries
- Monthly Subscription Tiers:
- TrueElite: $24.99/month for 60 entries (+10 bonus entries/month)
- TrueInfinity: $49.99/month for 150 entries (+25 bonus entries/month)
- TrueLegend: $99.99/month for 400 entries (+50 bonus entries/month)
Subscribers also gain access to member-only rewards and a private members-only community.
Do my entries expire?
Entries from active subscriptions roll over each month and remain valid as long as your membership is active. If your subscription lapses, any unused entries will expire.
How many people can enter each draw?
Each draw is limited to a maximum of 1,500 entrants, ensuring fair odds and a higher chance of winning.
How many winners are there in each draw?
Every draw produces 3 winners, selected randomly using an independent, government-approved system.
What are accumulating entries?
Subscribed members receive bonus entries every month, which accumulate over time — meaning the longer you're subscribed, the more chances you have to win.
How are winners selected?
Winners are drawn using an independent, government-approved electronic system provided by RandomDraws.com.au. Results are announced on our social media channels and website, and winners are also contacted directly via phone or email.
Can I win more than one prize?
Yes, depending on the draw, it is possible to win more than once.
How will I receive my prize?
Winners will be contacted directly with instructions. Cash prizes are transferred via bank transfer, and physical prizes are delivered to eligible locations.
Are rewards available to non-members?
No, rewards are exclusive to members with an active entry or subscription.
Still have questions? Contact our friendly support team and we’ll be happy to help.